If you enter into a debt solution it will be provided by the Company or an associated partner. Data collected by the Company will be used to enable us to carry out our work as Insolvency Practitioners.
What personal data will the Company need to collect?
- Contact Details
We will need your full name, address, contact number and email address. This is so we can keep you updated on the progress of your chosen insolvency solution for either your personal or Company finances.
- Personal and Financial Details
When dealing with your personal finances, we will need your date of birth, gender, any previous names you were known by, your living arrangements, employment details, details of any dependants and details of any assets you hold. This is so we can understand your circumstances, decide whether a solution is right for you and assist us in drafting your proposal to creditors if appropriate.
- Creditor Details
We will ask for your consent to obtain information about you or your Company’s financial situation from a credit reference agency, including information about your creditors, their status, outstanding balances and account numbers. We will also use this information to confirm your identity to comply with anti-money laundering legislation.
- Special Personal Information
We may need to collect special personal data from you, however we will only request this when we feel it necessary to assist us in helping you and will only collect this information with your express consent.
Who will my data be shared with?
- Your Creditors or their Representatives
Your personal data will be shared with your creditors and their representatives (including debt collectors, representatives, solicitors or bailiffs who they have appointed). This is an essential element of the service that we will provide to you, in order for us to deal with your insolvency solution and comply with Insolvency Regulations.
- IT Providers
We use third party software companies to help us manage your data, including:
- VisionBlue – a case management system
- Partnerlink Technologies – a case management system
- Asperitas – a platform for sharing information with creditors
- Docusign – software to process electronic document signing
We use these companies to help us provide our services to you and ensure that they comply with their data protection obligations.
- Other Third Parties
In order to ensure we are providing you with the correct assistance, we may also share your information with other companies, including our preferred IVA provider, Parker Philips Insolvency Ltd.
We may also share your information where we are required to do so under a legal or regulatory obligation or to lawfully assist the police or other law enforcement agencies with the prevention and detection of crime, where disclosure is necessary to protect the safety or security of any persons and/or otherwise as permitted by the law.
In instances where you do not qualify for services administered by the Company, your data will be transferred to partners that can best assist you moving forwards. Once we have delivered your personal data to our partner, they become controller of your personal data and we will no longer be responsible for it. You can ask our partners about their own privacy policies.
How long do we keep your Personal Information for?
If you become a customer of the Company, we are required to keep your personal data for 6 years from the date that we stop providing our services to you.
If you choose not to go ahead with an insolvency solution with us, your personal information will normally be deleted after 12 months, but if you ask us to, we will delete it sooner.
What are my rights?
You have the right to a copy of the personal information we hold about you, which will be provided to you upon request. This is also known as a “Data Subject Access Request”.
If the personal information we hold about you is incorrect, you have the right to request that it is corrected.
You have the right to request that your personal information is deleted or that we stop processing information if we’re no longer entitled to process it, There may be occasions where we are unable to delete the information due to legal or regulatory obligations, but we will discuss this with you if you request your information to be deleted.
In some cases, you may be able to request for your information to be provided to you or to another company in a format that can be processed electronically by you or the other company.
If you have any questions about how we use your personal information you can contact us using the address below:
Data Protection Officer
1 Ashmore Ave,
Telephone: 0800 698 0174
If you are unhappy with how we process your personal information, please contact us in the first instance. If you are not happy with how we have dealt with your complaint you have the right to lodge a complaint with the Information Commissioner’s Office. You can find their details on their website at https://ico.org.uk/
What are Cookies?
Cookies are small text files that are placed in your computer or mobile device when you visit a website. These are small text files that facilitate the processing of your data and enable us to analyse how the website is being used.
There are two types of cookies, in regard to its lifespan:
Temporary Cookies: these cookies form part of the security process and expire when you close your web browser;
Permanent Cookies: these cookies stay in your device for a longer period of time or until you manually delete them;
In regard to the Entity that sets the cookies, there are two types of cookies:
First-party Cookies: these are cookies set by the website that you are visiting, either by us or by a third-party at our request;
Third-party Cookies: these are cookies set by a third-party rather than the provider of the website that you are visiting;
What cookies we use and why? (VIEW COOKIES)
Disabling/Enabling Cookies (MANAGE COOKIES)
You have the ability to accept or decline cookies by modifying the settings on your browser and by clicking on the Manage Cookies button below. Please remember though that disabling certain cookies may affect the functionality of our website.
Further information on the use of and managing cookies can be found at allaboutcookies.org
Ashmore Business Services always strive to provide a high standard of service. However, if you are unhappy for any reason, we would welcome your feedback and the opportunity to put things right.
This policy explains how we will deal with any complaints we receive and outlines what you can do if your complaint is not resolved to your satisfaction.
If you have a complaint
If you are dissatisfied with any aspect of our service you can contact us by telephone or in writing:
Ashmore Business Services
1 Ashmore Ave
Telephone: 0800 698 0174
Complaints can be received by a customer, creditor or a third party representative.
To help us understand your concerns and investigate them as quickly as possible, you should provide your contact details, full details of your complaint, details of individuals that you have dealt with, how you believe that we can make it right and copies of any relevant paperwork.
What will happen with my complaint?
Upon receipt, your complaint will be passed to a manager who will aim to resolve your concerns within three working days. If this is posible, we will write to you to confirm the outcome.
If we are unable to resolve the complaint within three working days, we will refer your complaint to our Complaints department who will acknowledge your complaint and provide details of the person who will be dealing with your complaint.
Additional information may be requested to assist in our investigations. Once our investigations have been completed, usually within 4 weeks, we will send you a letter to detail the investigation and findings. If we are unable to send a final response to your complaint within 4 weeks, we will write to you to explain why additional time is needed to investigate your complaint. A final response will be issued to you within 8 weeks of the initial complaint.
The final response letter will confirm the outcome of the complaint and outline any action that has or will take place to put things right.